• a firm’s policies and procedures are understood and followed • instructing legal practitioner is kept up to date with activities, actions and outcomes • incoming mail is registered accurately • court, original and served documents are processed appropriately • incoming mail, including urgent and confidential items, is distributed to correct personnel within accepted timelines • damaged, suspicious or missing items are dealt with according to a firm’s processes and procedures • regulations regarding process serving are followed where necessary • outgoing mail is collected within accepted timelines • outgoing mail is registered appropriately and prepared for despatch according to delivery and carrier requirements, including appropriate mail style, envelopes and delivery method • documents are collated to meet delivery and recipient’s requirements • bulk mail is prepared in accordance with carrier’s requirements including minimum number of items • urgent and same day deliveries are arranged to meet delivery requirements, taking into account location of recipient • all details, including addresses, numerical information, spelling and contents of mail are checked for accuracy • AUSDOC mail is addressed correctly and deposited in correct boxes • any problems are identified and clarification is sought from designated persons if unable to resolve problem appropriately • outgoing mail is despatched in time to meet carrier’s delivery schedule |